Respond Animal Therapeutics provides repair services for:

• Laser systems: 2400XL, 2400VS, Luminex Vet, Aurora
• PEMF systems: Maxi-Pulse Small Animal and Dog Beds, Bio-Pulse and Sentry Blankets, Iron Foot, leg boots, hock boots and neck wraps
• Accessories: chargers, coils and more

Equipment Cleaning Requirement
For the health and safety of our employees, all equipment must be reasonably clean and free of excessive dirt, debris, and animal waste before being shipped to Respond Animal Therapeutics for repair or troubleshooting.
We understand that equipment used in barns, veterinary facilities, and other animal-care environments may naturally have some dirt or wear. However, equipment that arrives excessively soiled or contaminated with mud, manure, urine, or other waste may be refused and returned to the customer for cleaning before service can begin.

All unclaimed repairs will be considered abandoned and disposed of after 6 months without a response to our estimate communications. Please ensure your contact information is current so we can reach you.

Please complete the form below with as much detail as possible. Submitting ensures your repair is entered into our queue immediately. Accurate information helps us troubleshoot faster, minimize evaluation costs, and we’ll follow up by email or phone with next steps and shipping instructions.

We’re committed to providing responsive, personalized support for a wide range of needs. We’re here to help you find the right solution for you and your animal.