FAQ
Shipping information
When will my order ship?
Orders typically ship within 3–5 business days of receipt, unless otherwise communicated at the time of purchase.
Which shipping carriers do you use?
Domestic and International: UPS or FedEx
Returns & Refunds
What is your return policy?
Products may be returned within 15 days of receipt, provided they are in clean, working condition. All returns must be received within 5 days of your return notification.
Please note: Rentals are not eligible for return and are subject to the terms outlined in the rental agreement.
Are restocking fees applied to returns?
Yes, the following restocking fees apply:
Laser Products: $60
PEMF Small Animal Beds, Maxi-Pulse Equine Systems, IronFoot System: $30
Bio-Pulse Equine Sentry Blankets: $80
Will I receive a full refund?
Refunds exclude shipping and handling charges. The appropriate restocking fee will be deducted, and return shipping costs are the responsibility of the customer.
What condition must products be in to be eligible for a refund?
Returned items must be:
- Clean
- Fully functional
- Complete with all original components
- Returns that are damaged, stained, incomplete, or misused will not be accepted.
How do I initiate a return?
To start a return, please contact our team at:
Email: info@respondanimal.com
Phone: US + 1-203-481-2810
Privacy Policy
What is your Privacy Policy?
We take your privacy seriously. For full details on how we collect, use, and protect your information, please refer to our Privacy Policy.
Customer Support
How do I send in my product for Repair?
Please visit our repairs page for information on how to send in your product for repair.
How can I contact Customer Service?
Our Customer Service team is here to assist you Monday through Friday, from 8:30 AM to 5:00 PM Eastern Time.
You can reach us via:
Toll-Free: 800-722-1228
Phone: 203-481-2810
Email: info@respondanimal.com
Questions About Our Products or Technologies?
If your question is about a specific product or technology, we recommend checking the dedicated product FAQs below:
PEMF Products
Laser Therapy Products
Laser devices for pets of all sizes
Want to Learn More About the Technology?
PEMF Technology
Laser Technology
BACKED BY SCIENCE
Forty years of science, customer feedback, and in-market experience have guided our innovation, allowing us to develop powerful, proven technologies that provide faster and more complete pain management and healing.
we know that no animal or injury is the same
We’re committed to providing responsive, personalized support for a wide range of needs. We’re here to help you find the right solution for you and your animal.